Refund & Returns Policy

Last Updated: August 28, 2026

At Ink Link Hub, we want you to be satisfied with your purchase. We take care to provide quality products and accurate orders. If you receive a damaged, defective, incorrect, or significantly different product from what you ordered, please contact us and we will work with you to resolve the issue.

This Refund & Returns Policy applies to purchases made through inklinkhub.ae.

1. Return & Exchange Eligibility

You may request a return, replacement, or exchange where applicable if:

You received a damaged product.
You received a defective product.
You received the wrong product.
The product is materially different from what you ordered.
The product has a manufacturing defect.
The product has a printing or production defect caused by Ink Link Hub.

To be eligible for a return or exchange, the product should generally:

Be unused and unworn.
Be in its original condition.
Not have been washed, altered, damaged, stained, or otherwise modified by the customer.
Have its original tags and packaging where applicable.
Be accompanied by valid order details or proof of purchase.

2. Return Request Period

Return or exchange requests should be submitted within 14 days of receiving your order.

Please contact us as soon as possible after receiving your order if there is a problem.

Requests received after the applicable return period may not be accepted, except where the issue involves a defect that could not reasonably have been identified within the return period.

3. Damaged or Defective Products

If your product arrives damaged or has a manufacturing, printing, or production defect, please contact us as soon as possible.

To help us investigate the issue, please provide:

Your order number.
Your name.
A description of the problem.
Clear photographs of the product.
Photographs or video of the packaging where relevant.

After reviewing the issue, Ink Link Hub may provide one of the following solutions:

A replacement product.
An exchange for an equivalent product.
A repair where appropriate.
A refund, depending on the circumstances.

If the issue is confirmed to be the responsibility of Ink Link Hub, we will arrange an appropriate solution and may cover reasonable return or replacement shipping costs.

4. Wrong Product Received

If you receive a product different from the one you ordered, please contact us as soon as possible.

We may request photographs of:

The product received.
Product labels or tags.
The packaging.
Your order confirmation.

If the error is confirmed, we will arrange an appropriate replacement, exchange, or refund.

5. Size Exchanges

For standard, non-customized clothing, size exchanges may be available subject to product availability and the conditions of this policy.

The product must generally:

Be unworn.
Be unwashed.
Be undamaged.
Have its original tags and packaging where applicable.
Be returned within the applicable return period.

Customers are responsible for selecting the correct size when placing an order.

Please check the relevant Size Guide before purchasing.

If an exchange is requested because the customer selected the wrong size, applicable return and replacement delivery costs may be the customer’s responsibility.

6. Custom & Personalized Products

Ink Link Hub offers custom-printed and personalized products that may be produced according to customer-provided designs, images, text, colors, specifications, or other instructions.

Because these products are specially produced for the customer, customized or personalized products are generally not eligible for return or exchange due to change of mind, personal preference, or incorrect size selection.

However, customized products may be eligible for a replacement, exchange, or refund where:

We produced the wrong design.
We used the wrong text or artwork due to an error on our side.
The product has a significant printing or production defect.
The wrong product was sent.
The product arrived damaged.
The product has a manufacturing defect.

If you receive a customized product with an issue, please contact us with your order number and clear photographs so that we can review the matter.

7. Change of Mind

If you change your mind after placing an order, please contact us as soon as possible.

For standard products, cancellation or return may be possible depending on whether the order has already been processed, packed, or shipped.

For customized or personalized products, cancellation may not be possible once production has started.

A change-of-mind return may be subject to applicable return and delivery costs.

8. Non-Returnable Products

Certain products may not be eligible for return or exchange unless they are defective, damaged, or incorrectly supplied.

These may include:

Custom-printed products.
Personalized products.
Made-to-order products.
Products that have been worn or washed.
Products with stains, odors, or other signs of use.
Products altered by the customer.
Products damaged through misuse or improper care.
Products missing required tags or packaging.

9. Return Shipping

When the issue is our responsibility

If you receive:

A defective product;
A damaged product;
The wrong product; or
A product with an incorrect print or production error caused by us,

we will work with you to arrange an appropriate solution and may cover reasonable return or replacement shipping costs.

When the return is due to customer preference

If an approved return or exchange is requested because of:

Incorrect size selection;
Change of mind;
Personal preference; or
Other reasons not caused by Ink Link Hub,

the customer may be responsible for applicable return and replacement delivery costs.

Any applicable costs will be communicated before the return or exchange is processed.

10. Refunds

Once an approved return has been received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will normally be issued using the original payment method, where reasonably possible.

The amount refunded may depend on:

The reason for the return.
The condition of the returned product.
Applicable shipping charges.
Any applicable deductions permitted under the circumstances.

Original delivery charges may not be refundable where the return is due to customer preference, incorrect size selection, or change of mind.

Where the issue is caused by Ink Link Hub, we will provide an appropriate remedy in accordance with the circumstances.

11. Refund Processing Time

After a refund has been approved, Ink Link Hub will initiate the refund as soon as reasonably possible.

The time required for the funds to appear in your account may vary depending on:

Your bank.
Card issuer.
Payment provider.
Financial institution.
Other payment-processing circumstances.

Ink Link Hub cannot control processing times imposed by third-party financial institutions or payment providers.

12. How to Request a Return or Exchange

To request a return, replacement, exchange, or refund, please contact us with the following information:

Order Number:
Customer Name:
Product Name:
Reason for Request:
Photos/Videos: Where applicable

Please contact us using:

Phone: +971 50 677 1005
Email: inklinkpro@gmail.com
Website: inklinkhub.ae

Please do not send a product back before receiving return instructions from our team.

13. Return Inspection

Returned products may be inspected before a return, exchange, replacement, or refund is approved.

We may reject a return if the product:

Has been worn or washed.
Has been damaged by the customer.
Has been altered.
Has stains, odors, or other signs of use.
Does not meet the applicable return conditions.

If a return is rejected, we will communicate the reason to the customer.

14. Order Cancellation

If you wish to cancel an order, contact us as soon as possible after placing it.

Cancellation may not be possible once an order has:

Entered production.
Been customized.
Been printed.
Been packed.
Been shipped.

For custom or personalized products, cancellation may not be possible once production has started.

15. Sale & Promotional Products

Sale, discounted, promotional, or clearance products may have specific return or exchange conditions.

Any special conditions applicable to a promotion will be communicated at the time of purchase.

Products that are defective, damaged, or incorrectly supplied will be handled according to the circumstances of the order and applicable customer protections.

16. Exchanges

Where an exchange is approved, replacement products are subject to availability.

If the requested replacement is unavailable, Ink Link Hub may offer an alternative solution, such as:

Another available product of comparable value; or
A refund, where applicable.

Any price difference for a replacement product will be communicated before the exchange is completed.

17. Product Care

Customers are responsible for following the care instructions provided with their products.

Damage resulting from improper care or use may not qualify for a refund or replacement.

This may include damage caused by:

Incorrect washing.
Excessive heat.
Bleaching.
Improper ironing.
Chemical exposure.
Alteration.
Misuse.
Normal wear and tear.

For printed clothing, following the recommended washing and care instructions can help maintain the quality of the print and garment.

18. Delivery Issues

If your order appears damaged when delivered, please contact us as soon as possible.

Where possible, take photographs of:

The damaged packaging.
The shipping label.
The product.
Any visible damage.

This information can help us investigate the delivery issue and determine the appropriate solution.

19. Customer Responsibility

Customers are responsible for:

Providing accurate delivery information.
Selecting the correct product and size.
Checking product details before ordering.
Following product care instructions.
Providing accurate customization information and artwork where applicable.

Ink Link Hub is not responsible for customer-provided errors in customization information where the product was produced according to the information supplied by the customer.

20. Our Commitment

At Ink Link Hub, we aim to provide quality products and a positive shopping experience.

If you experience a problem with your order, please contact us before returning or disposing of the product.

Our team will review your request and work with you toward an appropriate and fair resolution.

21. Contact Us

If you have any questions about this Refund & Returns Policy or need assistance with a return, exchange, replacement, or refund, please contact us:

Ink Link Hub
Website: https://inklinkhub.ae/
Phone: +971 50 677 1005
Email: inklinkpro@gmail.com
Address: Dubai Business Bay, Dubai, United Arab Emirates

When contacting us about an order, please include your order number, product name, and, where applicable, clear photographs or videos of the issue.

22. Policy Updates

Ink Link Hub may update this Refund & Returns Policy from time to time to reflect changes to our products, services, business practices, or applicable requirements.

Any updated version will be published on this page with a revised Last Updated date.

Ink Link Hub
Dubai, United Arab Emirates